Cancellations / Returns / Exchange Policy

Cancellations & Exchanges Policy

Order Cancellations

Orders can be cancelled only before dispatch.
A 2% cancellation fee applies to all cancelled orders.
Once the order is shipped, cancellations will not be accepted.
Refunds for approved cancellations will be processed within 7–10 business days to your original payment method.

Exchange-Only Policy

We follow a strict No Returns, Exchange Only policy. Refunds are not issued under any circumstances except for pre-approved warranty cases.

Exchange Conditions

To be eligible for an exchange:

The request must be made within 3 days of delivery.
The item must be unused, uninstalled, unwashed, in its original packaging, and with all tags intact.
No exchanges will be approved for products showing signs of use or tampering.

Mandatory Unboxing Video

An unboxing video is required for all exchange or damage-related claims.

The video must be clear, continuous, and unedited, starting from the sealed package to the product inspection.
Claims without a valid unboxing video will not be accepted.

How to Request an Exchange

Email us at info@motogear.in within 3 days of receiving your order.
Include your order number, a clear explanation of the issue, supporting images, and the mandatory unboxing video.
After approval, you’ll receive return shipping instructions.

Shipping for Exchanges

Customers are responsible for return shipping costs.
We cover shipping only if the exchange is due to a defective or incorrect item sent by us.
Use a trackable courier and retain the receipt.

Non-Exchangeable Items

Defective or Wrong Product Received

Report within 3 days of delivery with an unboxing video and clear images.
Valid cases will be resolved through exchange or store credit. Refunds will not be issued.

For any assistance, reach out to us at info@motogear.in. By placing an order, you confirm that you have read and agree to this policy.