We always strive to provide our customers with high-quality products and a seamless shopping experience. In the event that you encounter any manufacturing defects or issues with your purchase, we recommend reaching out to the brand's support team and familiarizing yourself with the warranty policy.
At Motogear Performance we stand behind the products we sell, but it's important to note that warranties and support for specific products are typically provided directly by the brand or manufacturer. They have the expertise and resources to address any concerns related to manufacturing defects, faulty components, or product malfunctions.
To ensure a prompt and efficient resolution to any issues, we encourage you to follow these steps:
Review the Warranty Policy: Take the time to read and understand the warranty policy provided by the brand or manufacturer. It outlines the terms and conditions, coverage period, and procedures for making warranty claims.
Contact the Brand's Support: If you believe your product has a manufacturing defect or is experiencing issues covered by the warranty, reach out to the brand's customer support team directly. They will guide you through the necessary steps for troubleshooting, repair, replacement, or any other resolution required.
Provide Relevant Information: When contacting the brand's support, be prepared to provide them with all relevant details about the product, including the purchase date, order number, and a clear description of the issue. This information will help them assist you more effectively.
Follow Instructions: The brand's support team will guide you through the warranty claim process. Follow their instructions regarding return shipping, documentation, or any other necessary steps to ensure a smooth resolution.
Please note that Motogear Performance is available to assist you with general inquiries, order-related questions, and other non-warranty issues. However, for matters related to manufacturing defects or specific product support, we recommend contacting the brand's support directly. They have the expertise and resources to provide you with the most accurate and efficient assistance.
We value your satisfaction as our customer and want to ensure that any issues you encounter are addressed promptly and professionally. Thank you for your understanding and cooperation in following the appropriate procedures for warranty-related matters.